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A collection of press releases, audio content and media clips featuring INFORMS members and their research.

AI-Powered Tech Supercharges Ocean Cleanup, Boosting Plastic Collection by 60%
News Release

BALTIMORE, MD, April 23, 2025 – As plastic pollution in the world’s oceans reaches critical levels, groundbreaking new research reveals how artificial intelligence-driven algorithms can dramatically accelerate plastic waste removal – boosting efficiency by more than 60%.

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China’s rare earth minerals power the modern world. Banning their export could destroy it
Media Coverage

Beijing has a virtual monopoly on rare earth minerals—the materials that power everything from military planes to your electric toothbrush.

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Trump’s tech tariff confusion
Media Coverage
The Trump administration’s back-and-forth moves on tariffs for technology products are stirring confusion in a sector heavily reliant on global supply chains.  
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Resoundingly Human Podcast

An audio journey of how data and analytics save lives, save money and solve problems.

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Better Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

Better Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

Eurasia Review, September 4, 2020

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction. The study, “The Voice of the Customer: Managing Customer Care on Twitter,” looks at data from Twitter service accounts for the four big telecommunications firms in the United States. The two that rise to the top among online customer care are AT&T and Verizon compared to Sprint and T-Mobile.

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

Trib Live, September 2, 2020

Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, sent a letter last week to the nation’s governors with an urgent request. The Trump administration wanted them to do everything in their power to eliminate hurdles for vaccine distribution sites to be fully operational by Nov. 1. The Aug. 27 letter, obtained by McClatchy, asked governors to fast-track permits and licenses for new distribution sites. “The normal time required to obtain these permits presents a significant barrier to the success of this urgent public health program,” Redfield wrote.

Washington State Laying the Ground Work for COVID-19 Vaccine Distribution

Washington State Laying the Ground Work for COVID-19 Vaccine Distribution

Q13 Fox, September 3, 2020

The CDC’s push to get vaccines out by November 1 is stirring up all types of reactions. On Twitter, one man telling Q13 News on Thursday that he hopes it’s true. A woman said to count her in for the vaccine while others called it a rush job with political motivations. There is no shortage of opinions but health experts say in the end it comes down to scientific data. “This is an unprecedented set of activities that we’ve seen developing vaccines that has never been developed,” Professor Julie Swann at North Carolina State University said.

Health Experts Weigh in After CDC Calls on States to Prepare for Vaccine Distribution

Health Experts Weigh in After CDC Calls on States to Prepare for Vaccine Distribution

Fox 51 WOGX, September 3, 2020

As the final stage of vaccine trials are happening across the country, health officials are working on a plan for how to give it out once it’s approved. The Centers for Disease Prevention and Control confirms that a memo went out to all governors explaining how federal health officials are preparing for widespread distribution of the COVID 19 vaccine in the fall and distribution centers should be operational by November 1.  

Rise in Cases and Positivity Rate at Temple Prompts Concern; Gov. Murphy Says N.J. Schools Reopening Next Week are Prepared to Handle Outbreaks

Rise in Cases and Positivity Rate at Temple Prompts Concern; Gov. Murphy Says N.J. Schools Reopening Next Week are Prepared to Handle Outbreaks

The Philadelphia Inquirer, September 2, 2020

Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, sent a letter last week to the nation’s governors with an urgent request. The Trump administration wanted them to do everything in their power to eliminate hurdles for vaccine distribution sites to be fully operational by Nov. 1. The Aug. 27 letter, obtained by McClatchy, asked governors to fast-track permits and licenses for new distribution sites. “The normal time required to obtain these permits presents a significant barrier to the success of this urgent public health program,” Redfield wrote.

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