Why supply chain professionals still need 'soft skills' in the technology era

"Soft skills" such as communication and teamwork are crucial proficiencies for a supply chain leader to hold. However, these skills are often overlooked amid today's technology-driven industry, according to Yossi Sheffi, PhD, INFORMS member, Elisha Gray II professor of engineering systems at the Massachusetts Institute of Technology in Cambridge, and director of the MIT Center for Transportation and Logistics.